Warranty, Refunds, Exchange Policy
Limited Liability Warranty Repair Responsibilities
Headlamp Housings - Buyer is responsible for shipping to us and shipping back. We will cover all other costs associated with fixing/repairing/replacing the housing.
Equipment - Buyer is responsible for shipping to us and shipping back. Labor will be $50/hr. Minimum 2 hours up to maximim 8 hours. We will cover all other costs associated with fixing/repairing/replacing the equipment.
We will cover all other costs associated with fixing/repairing/replacing the equipment
Out of Warranty Repairs -
For those who bought a set of our lights either new or second hand. Buyer is responsible for shipping to us and shipping back. Labor will be $25/hr. Minimum 2 hours up to maximim 8 hours. Parts will be supplied at a 10% discount for new/upgraded equipment.
Retrofit Repair -
If you purchased a retrofit outsude of us or did your own retrofit and arent happy with the results we can fix It! Buyer is responsible for shipping to us and shipping back. Labor will be $75/hr. Minimum 2 hours up to maximim 8 hours. All parts and services will be charged at MSRP unless otherwise noted. 6 month build warranty.
Installer Services -
If you wish to have us install new/used equipment you have already purchased we have you covered! Buyer is responsible for shipping to us and shipping back. Labor will be $75/hr. Minimum 2 hours up to maximim 8 hours. Buyer responsible for all costs in the event of equipment failure. 6 month build warranty.
Current Labor Rate:
- Headlights $75/hr
- Tailights $75/hr
- Installer $75/hr
- Installations $100/hr . Minimum 2 hour charge
- Out of Warranty Repair $50/hr
- Retrofit Repair $75/hr
- Paintwork - Single Color Housings/Shrouds $120
- Multi-Color/OEM Color match Housings/Shrouds $220
Terms And Conditions
Professional Installation Required! Equipment failure due to improper installation voids ALL implied warranties and repairs will be considered Out Of Warranty. Documentation (photos, videos, ect) needed for any and all warranty claims. Improper use of social media used BEFORE contacting us for any/all warranty issues, including but not limited to build quality,paint quality, paint color, light color ect, will result in termination of implied warranties. Give us the opportunity FIRST to resolve any issues.
Project Start Disclosure
All Customer Supplied Housings will require an upfront $250 NON-REFUNDABLE Deposit. This deposit covers labor costs associated with opening, resealing and cleaning housings to original condition in the event the customer wishes to no longer continue with the retrofit. The customer is then responsible for all related shipping costs per Terms & Conditions. If prior arrangements were made and deposit was not collected up front, a $250 charge will be added to shipping invoice.
Project Payment Disclosure
not As of January 1, 2020 all customer who have an open build with us that is not currently paint in full will have 14 days to send final payment once we have sent notice of completion of the build. After 14 days there will be a 15% storage fee added (from total price, not final amount due) for the storage of the customers lights. All customers will be contact prior to the 14 day notice and after the 14 days have past to close out your invoice. If at this pointwe have not heard from the customer the customer after a total of 30 days Evolution AutoWerks, LLC reserves the right to sell the stored light with no refund given. At this time the customer has voluntarily fortfeited their rights with the product for lack of final payment within a 30 day time frame.
If the customer after 30 days stays in contact, but is unable to pay the reminaing balance of their bill, the 15% storage fee will apply and will double to 30% at 60 days. If at 60 days the customer cannot pay the remianing balance, they then forfeit their product to Evolution AutoWerks, LLC and will be sold without any refund given.
Please note that no builds under any circumstances will be shipped or released fro the ownership of Evolution AutoWerks, LLC an outstanding balance due.
If you have any questions about your build, payment issues or anything else please email us at email@example.com